Free US Shipping on Orders over $50

Returns & Exchanges

We want you to be happy with your Haeleum purchases. If you decide that you don't want to keep an item, an exchange can be made for the same item in a different size or color, or for a different item or a refund. All merchandise that is returned for an exchange must be in the same condition as it was received.  

If you want to make an exchange, please use the form below to tell us how many items you want to return and the reason. Include the following information from the Packing List for each item that is to be returned: Item No., Description, M’s / W’s, Color, Unit Price.  

Also let us know what item(s) you want to order as an exchange. You can make an even exchange or place a larger order. You will be charged the difference if your order amounts to more than your return. Our customer service representative will e-mail instructions for the return and confirmation of your exchange order, including any amount owed. Returns and exchanges must be made within 30 days of receipt of the goods.

If you want to return or exchange an item, you will be responsible for the return freight charge, but a credit for the full cost of the item will be returned to your card upon our receipt of the goods in saleable condition.

We will not accept returns more than 30 days after receipt of the product.